Managing Events

Why are duplicate records formed when someone is registering for the event?
Duplicate records are formed when the constituent uses a different name or email address than the one that is already on file in the database. To manage a...
Mon, 8 Apr, 2024 at 5:18 PM
Do I have to merge duplicate constituent records at the event?
No, duplicate records can be merged after the event, there is no urgency to merge them at the event. If you decide to merge them at the event and your eve...
Mon, 8 Apr, 2024 at 5:45 PM
What is the difference between the mobile app, portal, and browser platforms?
For many events, you may be using AssociationSphere through a combination of the mobile app, member portal, and laptops to use the standard software platf...
Mon, 8 Apr, 2024 at 5:24 PM
Can I set up temporary AssociationSphere users to help with an event?
Yes, however it may not be necessary. Any users created in AssociationSphere that are later deleted, will still show on your list of users, but shown as a d...
Mon, 8 Apr, 2024 at 5:26 PM
How do I check a guest in for an event?
Guests can be checked in by scanning their ticket, by searching for their names using the mobile app, or the guests can be checked in using a check box on ...
Mon, 8 Apr, 2024 at 5:46 PM
How can I add a credit card to an attendee’s record?
Credit cards can be entered several ways: Manually typing the card number in via the Event Attendance grid or constituent’s record. By swiping a credit c...
Mon, 8 Apr, 2024 at 5:48 PM
How can I sell tickets at the door?
1. Tickets can be sold at the door using a credit card and the mobile app.  2. Selecting the Events module in app, then selecting the appropriate event....
Mon, 8 Apr, 2024 at 5:48 PM
How do I see who has checked in?
The In column will indicate with a check mark if the attendee has been checked in. The In column can also be filtered with a True/False function using t...
Mon, 8 Apr, 2024 at 5:49 PM
How do I record a donation pledged during a paddle raise?
The auction add-on feature is as easy way to create and manage paddle raises, fund-a-need, or call-to-heart donation drives at an event. See this article ...
Mon, 8 Apr, 2024 at 5:53 PM
Are there built in reports for events?
No, there are no standard event reports, however you can see graphics from under the Workspace>Events Dashboard, which can be downloaded. You also ca...
Mon, 8 Apr, 2024 at 5:54 PM