# Cancelling Event Levels and Add-Ons

> Source: https://support.associationsphere.com/cancelling-event-levels-and-add-ons  |  Updated: 2025-03-30T21:05:41Z

An Event Level or Add-On with a Cancellation/Refund Policy set up offers two different options for cancellation:

### **Option 1: Cancellation via the Advanced Portal**

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Event registrants can log in to their Advanced Portal account and navigate to the **Events** module. There, they can select the desired event. If available, they will see a column displaying a **“Cancel”** option next to their Event Levels and Add-Ons.

Clicking the **“Cancel”** link for any Level or Add-On will launch a dialog box displaying the details of the Cancellation/Refund Policy configured for that item. The following information is shown:

- Policy text
- Event Name
- Number of days until the event starts
- Name of the Level or Add-On
- Original Purchase Amount
- Refund Amount

The refund amount is determined based on the conditions set within the Cancellation/Refund Policy and the number of days remaining before the event starts. After reviewing the dialog, the event registrant can submit their cancellation request. A confirmation message will appear upon submission.

A notification email will then be sent to:

- The event registrant
- Any email addresses listed in the event setup to receive transaction notifications

In both the Advanced Portal and the main **Events** grid inside the software, the **Status** of that Level or Add-On will update from **“Active”** to **“Cancelled.”**

> A cancelled Level or Add-On will remove the registrant from the **Attendance List** and recycle the item so it can be resold to the public.

**Important:** Submitting a cancellation does **not** automatically process a refund. The user must go to the **Transactions** grid and manually issue the refund from the registrant’s event transaction.

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### **Option 2: Manual Cancellation in the Event Grid**

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The second option is to update the **Status** of the Level or Add-On directly within the software. On the Event grid, clicking the **“Active”** status for any Level or Add-On allows you to switch it to **“Cancelled.”**

This action will:

- Remove the registrant from the Attendance List
- Recycle the Level or Add-On so it can be resold
- Send a email notification to the event registrant and any email addresses listed in the event setup.

**Important:**Submitting a cancellation does not automatically process a refund. The user must go to the **Transactions** grid and manually issue the refund from the registrant’s event transaction.