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Contact Management
Constituent Grid
16
What is the Constituents tab?
How do I find the Constituents page?
How can I search for a specific constituent?
Can I export constituent information?
Can I group by a certain column?
View all 16
Adding Constituents
3
How do I add new constituent?
What is the difference between a contact and a company?
What is the difference between the Full & Quick tabs on the profile?
Merging Constituent Records
2
Can I merge two constituent records together?
What information can I transfer between two constituent records?
Constituent Profiles
29
How do I edit a constituent’s profile?
How do I add a new address?
Can I edit or delete an address?
What does default address mean?
How do I add a new phone number?
View all 29
CRM- Interactions
15
What is the Interactions grid?
How do I add an interaction?
How do I find the Interactions page?
Can I search interactions?
How do I see all of the interactions for just one constituent?
View all 15
CRM- Documents
14
What is the Documents grid?
How do I add a document?
How do I find the Documents page?
How do I see all of the documents for just one constituent?
Can I export the documents?
View all 14
CRM- Relationships
13
Can I edit or delete a relationship type?
How do I create a new relationship?
What if the related constituent doesn’t exist yet?
Do I have to create a relationship between an employee & employer?
How do I go to the related constituent’s profile from the relationship screen?
View all 13
CRM- Payment Options
3
How do I add or update constituent payment information?
How do I add or update a recurring donation?
How do I update the payment method on an existing pledge?
Help Desk Software
by Freshdesk Support Desk