# What if a bidder has trouble logging into their auction portal account?

> Source: https://support.associationsphere.com/what-if-a-bidder-has-trouble-logging-into-their-auction-portal-account  |  Updated: 2026-09-08T02:58:48Z

If a bidder cannot log in, ask them what message shows when they attempt to log in. Each message has a different approach to resolve the issue.  See this article <./how-can-i-help-a-member-troubleshoot-problems-logging-in-to-the-portal for details.