If you are unable to login, here are some troubleshooting tips.
1. Make sure that your URL is https://app.AssociationSphere.com.
2. Make sure that you have connectivity to the internet, the cloud-based software is not available if you are offline.
3. If you see the message – “Your login attempt was not successful. Please try again” you should:
a. Make sure that you have entered the correct login id and password. The login id should be the email address that was provided by your database administrator.
b. Make sure that you have entered the correct password. Be sure that your CAPS lock button is not pressed accidentally, as your password is case-sensitive.
c. If you don’t remember your password, click on the “Forgot Password?” hyperlink on the login screen.
d. On the next screen you will be asked to enter the email address you use to login to your AssociationSphere account.
e. If you enter an email address that is in the system, you will receive a message that your password has been reset and an email has been sent with instructions for logging in with your new password.
f. Once you receive the recovery email and log it is strongly recommended that you reset your password. You can learn more about resetting your password in this article: https://support.associationsphere.com/en/support/solutions/articles/67000510296-how-do-i-change-my-password-
g. If you instead receive a message that says "We are sorry, but we cannot locate any account associated with this Email Address. Please try again," you may be typing your email address in incorrectly, or you do not have an account setup with that email address. If you do not have an account with that email address, please contact your organization's database administrator to get set up.
If you are still unable to login, please contact us by calling 508-205-0243 or emailing us at support@DonorView.com.