Under your account setting you can select how the software should handle a new Mailing Address entered by an existing Constituent through any online form. The setting appears under the “Options” section and will have the following instruction directly above the dropdown:
Please select how the software should handle the entry of a new mailing address for or by an existing Constituent through an online form. This rule would only apply to Constituents who already have a default mailing address on file in their record.
The default setting is called, “Add to record as additional address.” This setting will enter any mailing addresses that do not match the default mailing address as an additional non-default address within the Constituent’s record.
The alternative setting is called, “Add to record as new default address.” This setting will replace the current default address as the new default. The previous default address will not be deleted but will stay under the Constituent’s record and listed as an additional mailing address.