If you have the advanced portal activated and you have selected Pledges in the list of options available for the portal, your constituents will be able to see their pledges and pledge payments. You also have the option allow constituents to make changes to their pledge schedule and receive notifications for any changes made.
After logging into the portal, the constituent can click on the Pledges icon to launch this feature.
The constituent can select a pledge from the dropdown list under Select Pledge. Once a pledge is selected, the total amount of the pledge is shown in the top left box titled Total Pledge and the upcoming payment amount is shown in the Payment box.
The constituent can change their Payment Method, selecting any credit card they have on file. If they wish to add a new payment method, they can do so under their name in the top right corner. Clicking on Payment Options will take them to a new window where they can Add credit card. Once the new card is added they can go back and update their pledge.
If you have activated the feature allowing them to edit the pledge, they can also update the Total number of payments, which will increase or decrease the total number of payments for their pledge.
They can also delete the remaining pledge payments by clicking on the Trash Can icon. This will open a new window where they will confirm the deletion of remaining open pledge payments by typing in Yes and then clicking on OK.
Constituents cannot update the amount of their pledge payment or the due date from the portal. Only an AssociationSphere user with the appropriate authorization can make changes to pledge payment amounts or due dates and it must be done in the AssociationSphere platform, not through the portal.
