Login & Technology
How do I log into AssociationSphere?The AssociationSphere software is a cloud-based application that is accessed through an internet browser. We recommend Google Chrome or Firefox browsers for the best operating experience. In the address bar, type in to view the login page. Enter the email address in the top whit…I am unable to login to AssociationSphereIf you are unable to login, here are some troubleshooting tips. 1. Make sure that your URL is https://app.AssociationSphere.com. 2. Make sure that you have connectivity to the internet, the cloud-based software is not available if you are offline. 3. If you see the message – “Yo…How do I log out of AssociationSphere?You can log out of AssociationSphere by clicking the down arrow next to your initials in the top right part of your screen and then clicking on the “Sign Out” button. AssociationSphere also automatically logs you out after a certain duration of inactivity during your session.What types of browsers are supported by AssociationSphere?We support all major browsers. AssociationSphere recommends GooChrome and Firefox. You can use other browsers such as Microsoft Edge and Safari, however they may not perform as well as Chrome and Firefox. Whatever browser you choose, we strongly recommend using the latest versio…What types of devices are supported by AssociationSphere?You can connect to AssociationSphere from your PC, MAC, Apple or Android Tablet. All of the features of the software are available no matter which device you choose however, screen size does impact the usability of some of the features. We do not support android-based devices, s…Is my data secured with AssociationSphere?Yes. Your AssociationSphere session has an SSL security certificate which means that all of the activities you perform are fully encrypted – similar to a bank transaction. Your data is also fully secured. Our servers are maintained at Microsoft Data Centers.What is your privacy policy or will you sell/share my information with others?We respect and protect your privacy. We will NEVER sell or share your personal information with outside companies for their promotional use. Click here to view our privacy policy.What are the terms and conditions of my usage of the software?The two key pieces are the subscription agreement defining the Terms of Use and the Anti-Spam policy of AssociationSphere. Click on the following links to get more details: - Terms & Conditions - ANTI-SPAM PolicyHow do I use the software for multiple clients, if I am a service provider or a consultant to many AssociationSphere customers?If you are a service provider, you must be invited by your customer first. Once your account is successfully linked, you will be able to log into AssociationSphere using your original login email and password. Upon successful login, you can click the down arrow next to your init…How can I switch between customers without logging all of the way out if I am a service provider or a consultant to many AssociationSphere customers?If you want to switch between customers, it is quite simple. All you have to do is click on the down arrow next to your initials at the top right and choose “Sign in As.” Once you click on this menu, you will see a list of linked customers and selecting any name will switch you…Login Passwords & Two-Factor AuthenticationLogging in for the First Time When you have been invited to access your AssociationSphere account, you will be assigned an initial password. Once you login, you will be asked to complete as Two-Factor Authentication. Click on Send to receive your confirmation code. The code will…