Support Academy
Information on accessing and using the support academy.
What is the Support Academy?1. What is the Support Academy? - The AssociationSphere Support Academy is a learning management system (LMS) used to deliver and track training. - Our LMS is hosted on a platform called Litmos. - You can watch this video https://vimeo.com/1157913175/e103d135df to learn more abo…How do I sign up for the Support Academy?When you log into AssociationSphere, you can find a link to the Support Academy in the User Settings menu under your user initials in the top right corner. If your AssociationSphere login information has already been assigned to a support academy user license, you will see the L…What courses are available on the Support Academy?There are 20 courses currently available on the Support Academy. You can find a list of all the courses and associated lesson modules attached. The Support Academy is structured by courses, which focus on an AssociationSphere module, activity, or feature in the software. Within…How do I use the Support Academy?Signing into the Support Academy You will access the Support Academy via the link under your user initials in AssociationSphere. In the new window, click Launch Academy. If your user licenses has not been activated yet and you do not see the link to launch the academy, see this…What if I don't want to use the Support Academy - what other training options are there?There is no requirement to use the Support Academy, however we have found this to be the most effective method for learning the software. The support articles in this knowledge base library and video library (password: ASOnDemand). These libraries contain the same information as…How can I skip the Basic User Learning Path Requirement in the Support Academy?If you have been using AssociationSphere and are already comfortable with navigating in the software, creating views, and the features and functions in the CRM and Membership modules, you can request that this learning path be marked complete for you by sending a request to trai…Can I share my Support Academy license?No, the support academy licenses are assigned to a specific AssociationSphere user. If you have completed your training and wish to free up the license for another user or cancel your access, you can click on the Deactivate button. Your license will remain active until the last…How do I cancel my Support Academy license?If you wish to cancel or suspend your access to the Support Academy, you can click on the Deactivate button. Your license will remain active until the last day of the month, then it will be available for another user to subscribe using that license if your support plan includes…Can Admin Users Activate and Deactivate Support Academy Accounts?Yes, a user with Admin level user rights can update individual users access to the Support Academy from the AssociationSphere Users grid. Locate the particular user you would like to update and click the Edit button. If you are adding them to the Support Academy, you will see a…