Manage Users
How do I invite an internal user?To invite a new user to be able to login to the AssociationSphere software, the person sending the invitation must be logged into the software and an admin level user. Begin by using the menu under your organization's name in the top right corner of the page, selecting the Users…User Rights Overview and Access LevelsUser Rights determine which modules of the software and level of access each user will have. - User access levels can be removed or limited for each AssociationSphere module . - Admin Users can view/edit settings and add new users on the DonorView Users Grid. Access the grid by…How will I know when the invited user has confirmed and is active on AssociationSphere?You can tell by looking at the AssociationSphere Users grid. The fourth column to the right is the “Status” column and will show you who is active and who is not. Users who have logged into their account will appear as “Active” and users who have not logged in for the first time…How can I edit, delete, or suspend a user?You can delete, edit,and suspend users from the Manage Users page. The farthest column to the right of the chart has two buttons, “Delete” and “Edit.” To delete a user, click the “Delete” button (in the same row as the user being deleted). A notification box will pop up, confirm…What is the difference between users with admin access and users without admin access?Admin Users have access to all software modules and all items in the Organization Account Menu including: - Adding and managing Users and modifying their User Rights Security Settings. - Managing and editing Organization Account Settings and Social Media links for page/email foo…How do I grant admin access to another user?You can grant admin access to a user by checking off the checkbox that is located in the fifth column to the right that is labeled “Admin?” You can also grant admin access to a user by clicking the “Edit” button that is in the same row of the user you would like to grant admin a…How do I remove admin access from another user?You can remove admin access to a user by unchecking the checkbox that is located in the fifth column to the right that is labeled “Admin?” You can also remove admin access to a user by clicking the “Edit” button that is in the same row of the user you would like to remove admin…How do I edit the security settings or access of a user?An admin level user can modify the security settings for another user from the Users grid. Hover over the organization's name and click on Users, thenAssociationSphere Users. From this grid, click on the row of the user to modify, then click on View/Edit, then Security Settings.…Record Deletion LogThe deletion of any constituent or transaction records can be tracked by Admin User. To access the Deletion Log, please mouse over your organization’s name in the upper right-hand corner of the software and click on Users. Once on the User page, you will find a button titled, “R…I haven’t received my new user invitation email from AssociationSphere, what should I do?Your new user invitation email to log in may take a few minutes to show up in your inbox. If it’s been quite some time and you haven’t received your confirmation email, try checking your spam or junk mail folder. If you still haven’t received your confirmation email, you can con…Kiosk Mode for Mobile App UsersA new user mode is now available for customers who wish to allow volunteers to clock in and out their Time Tracking using the mobile AssociationSphere Apple app. The new mode is called Kiosk Mode and can be assigned to a specific user under the setup of your account users. NOTE:…