Surveys/Forms Overview - For Email Response Rates
To view the email performance of surveys and forms sent through an email campaign.
How do I get to the Overview page?From the Workspace menu, go to Surveys/Forms then click on Overview.What is the Overview Page for?The overview is a page where you can see a snapshot of the delivery statistics for surveys that are sent via email. Additional tabs show the details of delivery status, click rates, and comparisons across campaigns.Where can I see the delivery status for my email campaigns?You can view the delivery status of a survey campaign by going to the “OVERVIEW” menu choice, then the Snapshot tab and selecting the campaign from the drop-down box. This will show you the number of emails opened, unopened, bounced & unsubscribed. For a more detailed report of…How do I see the delivery statistics of this survey campaign compared to my other survey campaigns?You can view the trend of each category (opened, unopened, bounced & unsubscribed) by going to the “OVERVIEW” menu choice and clicking on the “Campaign Trend” tab.Where can I see what links were clicked on for an email survey campaign?If there were links included in your survey, you can view which recipients clicked on which links in your email by going to the “OVERVIEW”menu choice and clicking on the “Link Performance” tab. You can also create a follow-up list to target people who clicked on a particular lin…Can I resend a survey to the people who have not taken it yet?Yes, you can resend a survey to the non-responders. If you sent the survey via email, you can view the people who have not taken the survey yet by going to the Overview page under the Email Delivery tab. Click on theUnopened area in the pie chart to see who has not yet opened yo…