AssociationSphere

Surveys - General 5

• What is the difference between a survey and a poll?
• How do I get to the Surveys page?
• Can I have a payment option in a survey?
• How do I create a payment option in a survey?
• Can internal only Surveys or Forms be created?

Overview 5

• How do I get to the Overview page?
• What is the Overview Page for?
• Where can I see the delivery status for my email campaigns?
• How do I see the delivery statistics of this survey campaign compared to my other survey campaigns?
• Where can I see what links were clicked on for an email survey campaign?

Overview Page- Snapshot Tab 4

• What does each meter represent on the Email Delivery view?
• How can I see statistics for different survey campaigns that I sent through email?
• Why can’t I see all of my survey campaigns in the drop-down menu?
• Why can’t I see all of my survey campaigns in the drop-down menu?

Overview Page- Email Delivery Tab 10

• What is the Email Delivery tab on the Overview Page for?
• How can I see statistics for different survey campaigns?
• What is the pie chart for?
• What is the grid for?
• Can I see which recipients have opened my email?

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Overview Page- Link Performance 7

• What is the Link Performance tab on the Overview page for?
• What does the bar graph represent?
• What is the grid for?
• How do I see statistics for links on different campaigns?
• How do I know what link I am viewing statistics for?

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Overview Page- Campaign Trends 4

• What is the Campaign Trends tab on the Overview page for?
• How can I view the trend for a particular campaign category?
• How do I see the trend for a different email statistic (Opened, Unopened, Unsubscribed or Bounced)?
• Why don’t I see all of my campaigns listed on the campaign legend?

Survey List 8

• What is the Survey List page for?
• How do I get to the Survey List page?
• Can I see the questions in a particular survey without editing it?
• How do I create my own survey or poll from scratch?
• Can I re-use a survey or poll that I’ve already sent?

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Survey Process 70

• What are the steps to create & distribute a survey or poll?
• What do I do on the Survey Info step of the Survey Wizard?
• How do I save my survey info?
• What do I do on the Survey Settings tab?
• Can I allow recipients to take this survey more than once?

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Survey Recipient List 24

• What is the “Recipients List” page?
• How do I find the “Recipient Lists” page?
• What is the “All Recipients” page?
• How do I find the “All Recipients” page?
• What is the difference between a Basic List and an Advanced List?

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