Event transactions cannot be directly transferred to a different constituent.

  • If the transaction was inadvertently entered on the wrong constituent, you will need to enter the transaction for the correct constituent, then you can delete the incorrect entry. 
    • If it was a credit card transaction, begin by re-entering the transaction for the correct constituent making note of the original transaction ID in the memo field of the transaction. You can enter this new transaction as a "cash" payment method. Once the transaction is entered correctly, you can delete the original incorrect entry. Be sure to let you financial team know about the correction so they can account for this when reconciling credit card transactions, if applicable. 
    • If the original transaction was cash or check, simply re-enter it for the correct constituent, then delete the original transaction.
  • If a constituent wishes to give the transaction to another constituent, you could just change the Attendee name using the Event Attendance grid.
  • If the constituent cannot attend an event and you wish to give them another event ticket instead, you could give the constituent a 100% off coupon or you could manually record the new event transaction as an Internal Only ticket level or apply the 100% off coupon yourself. To learn more about entering complimentary tickets, see this article: https://support.associationsphere.com/en/support/solutions/articles/67000732509-can-you-create-or-assign-complimentary-tickets-