Email Marketing Campaigns
What is a campaign?A campaign is an email sent to a list of contacts using one of the email marketing templates. With a campaign, you can send emails to make announcements, send newsletters, invite constituents to events, and send general messages. On the Campaigns page in the Email Marketing Modu…How do I create an email marketing campaign?A campaign is an email sent to a list of contacts using one of the email marketing templates. With a campaign, you can send emails to make announcements, send newsletters, invite constituents to events, and send general messages. On the Campaigns page in the Email Marketing Modu…Can I view a campaign that I’ve already sent?To view a previously sent campaign, you can go to the Campaigns grid and select the View link under the Preview column. The Preview column is usually located at the far right side of the grid. Clicking on View will launch a new window that will display the selected campaign. If…Can I delete a campaign?Yes, you can delete a campaign, even if it has been previously emailed. But note that deleting a campaign cannot be undone. We recommend that you carefully consider the results of deleting a campaign that has already been distributed. If it is deleted, all information regarding…Can I copy an email campaign that I have already sent?Yes. You can copy an existing campaign, whether it has been sent or not, by selecting the campaign on Campaign grid then selecting ActionsCopy Campaign. A new window will open to allow you to rename the campaign from its default of "Copy of Campaign Name." All of the information…Can I personalize my campaign with mail merge fields?Yes. Once your template is linked to an email list, you can add merge fields within text content. Note that merge fields are generated from the grid and the data on the grid where it was created. For example, if your email list was created from the Event Grid, you will see field…Can I see how my template looks before I distribute it?There are a few ways to review your template before sending it out: - You can preview the template from within the template library by hovering over a template and clicking on Preview. This will open a preview of the template in your browser. - While creating or editing a templa…What are the different ways that I can distribute my email campaign?You can email your campaign to your recipients and you can also share your URL and QR code from the Schedule and Send tab. After it has been sent, you can also get a link to view the email from the from the Archive link. Select the campaign and clickView/Edit Campaign at the top…Can I schedule my email campaign to be sent at a later date?Yes. Once you have completed the steps in the campaign wizard, you can specify when to email the campaign on the Schedule or Send step. Check the box to confirm that you agree to the Terms & Conditions and are complying with the CAN-SPAM Act, then click on the blue Schedule butt…I have scheduled a campaign to be emailed – can I unscheduled it or change the date?Yes. Select the scheduled campaign from the Campaign List grid and use View/Edit Campaign to open the campaign. On the Schedule or Send tab, click on the blue CANCEL SCHEDULE button in the bottom right hand corner. The campaign will revert to draft mode and you can reschedule or…Can I resend a campaign previously sent by email?You can resend a campaign, but only to constituents who have not opened it yet. See this article for more "Can I resend an email campaign to those who did not open?" You can also make an exact copy of the campaign and resend that to whatever email lists you wish. To copy a campa…How do I send a Test Email?You can send a test email from the final step of the Email Campaign on the Schedule or Send tab. Check the box next to Send Test Email to select the recipients to receive the test message. If you do not have any previously set up test recipients, you can create a new one by clic…How can I enable archiving of an email campaign?Once you have sent an email campaign, you can archive it by clicking on the Archived check box on the Campaign List. The Archived column may be on the far right side of your grid. You can view or get a link to your archived campaigns from the Actions menu.How do I see all of the archived email campaigns?You can view all archived campaigns using the Actions menu and clicking View Archive. You can see which campaigns have been included in the Archive from the Campaigns List grid under the Archived column.How do I add mail merge fields to my email campaign?In Workspace Email Marketing Campaigns, edit the campaign and on the Attach Template step click Use (Use Template) for the template to send with the email campaign. In the template, double-click the Text content where you wish to add merge fields to place it in Edit mode and sel…Why are my Mail Merge fields blank or {Field} in the email sent?If a mail merge field is added to an Email Campaign template ( https://support.donorview.com/support/solutions/articles/9000209043-how-do-i-add-mail-merge-fields-to-my-email-campaign- How do I add Mail Merge fields to my email campaign? https://support.donorview.com/support/solu…Where can I see the email campaign history for a specific recipient?You can view the campaign history for a specific constituents in their record under the Email Campaigns tab. You can see all the campaign activity by clicking on View Campaign Activity and view their link click history by clicking on View Link Activity. You can also see this inf…Email Marketing Delivery TimesEmail marketing is a powerful way for organizations to connect with members, clients, and other audiences. We recognize the importance of delivering your campaigns promptly, which is why we provide the flexibility to send campaigns immediately or schedule them for any desired da…Validate EmailsWhen sending a campaign, you have the option to perform an email validation of your email list(s) that are linked to your campaign. From the Schedule or Send tab, at the bottom of the page, you can click Validate Emails to see the fee for this feature and run the validation. The…