CRM- Interactions

What is the Interactions grid?
The Interactions grid shows personal contact and communications that you have recorded with your constituents. These communications can include things like ...
Sun, 21 Jul, 2024 at 12:12 PM
How do I add an interaction?
There are multiple ways to create a new interaction.  From the Constituents, Gift, Interactions or Documents grids, you can highlight the constituent, click...
Sun, 21 Jul, 2024 at 1:38 PM
How do I find the Interactions page?
The global Interactions Grid is located in the Workspace > CRM Module. You can also find the interactions information for a specific constituent on their...
Mon, 22 Jul, 2024 at 5:41 PM
Can I search interactions?
You can search for a specific interaction by clicking on Search at the top of the grid and entering any text in the search field. Click on the Magnifying Gl...
Mon, 22 Jul, 2024 at 5:49 PM
How do I see all of the interactions for just one constituent?
From the main Interactions grid, you can use the search box or add filters to the Last Name column to find the constituent. You can click on the Date/Time o...
Mon, 22 Jul, 2024 at 5:54 PM
Can I edit or delete an interaction?
You can edit an interaction by locating it on the Interactions grid and either double clicking it, or by selecting the row, then clicking on the View/Edit a...
Mon, 22 Jul, 2024 at 6:04 PM
Can I add an interaction type?
Yes, you can click on the arrow inside the drop down box and click on <New/Edit>. In the pop up window, type in the new interaction type you want to a...
Mon, 22 Jul, 2024 at 6:06 PM
Can I edit or delete an interaction type?
Yes. In the Interaction Type field, click on the arrow inside the drop down box and click on <New/Edit>. To edit a value, click on the Pencil and P...
Tue, 23 Jul, 2024 at 8:33 AM
Can I change the order that the interaction types appear in the dropdown box?
Yes. In the Interaction Type field, click on the arrow inside the drop down box and click on <New/Edit>.  A new window will open. Find the value ...
Tue, 23 Jul, 2024 at 8:37 AM
Can I do a batch update for constituents in the Interactions Grid?
On the main Interaction Grid if you need to make an update to multiple interaction records you can do so through the Actions menu using Batch Update Records...
Tue, 23 Jul, 2024 at 8:49 AM